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Enjoy free standard shipping on orders over $99 AUD across Australia for eligible products.
Most orders are dispatched from our Melbourne warehouse within 2 business days.
Note: some products may be shipped from our international warehouses depending on stock availability, which may result in longer delivery times.
For oversized or heavy items, additional shipping fees may apply due to increased transportation costs. Any applicable shipping charges will be shown at checkout before payment.
We offer a 14-day easy return and exchange policy from the date you receive your order.
To be eligible for a return, items must be:
If your item arrives damaged, defective, or incorrect, ROCKBROS will cover the return shipping costs.
For change of mind, incorrect size, or personal preference returns, customers are responsible for return shipping fees.
Please inspect your order within 72 hours of delivery and contact our customer support team if there are any issues.
Before returning any item, please contact us first to receive return instructions. Returns sent without prior approval may not be accepted.
Once we receive and inspect your return, refunds will be processed within 5–10 business days.
For any questions, please contact:
Every ROCKBROS product is backed by a 12-month warranty for your peace of mind.
If your product experiences a manufacturing defect or quality issue under normal use, our Australian support team will help arrange a suitable solution.
Product details:
Brand: ROCKBROS
Material: Butyl rubber
Use: Road Bike/Mountain Bike
Color: Black
Item number: 39210009
Precautions for the use of inner tubes
1. Before installation, clean the inner side of the outer tire to avoid the sharp objects of sand and gravel remaining in the outer tire from piercing the inner tube.
2. It is normal for the new inner tube to be inflated unevenly because the rubber of the inner tube is different in thickness, and the valve will be thicker. When the pressure is the same, the expansion size is also different. The following can be used normally, and it is not a quality problem.
3. Due to improper installation, the inner tube is damaged, and there are non-quality problems such as air leakage after use, which cannot be returned.
4. To ensure the service life, please do not expose it to the sun for a long time.
5. The inner tube is a consumable item. If you encounter problems within 7 days of receiving the goods, please contact us in time.
Product details:
Brand: ROCKBROS
Material: Butyl rubber
Use: Road Bike/Mountain Bike
Color: Black
Item number: 39210009
Precautions for the use of inner tubes
1. Before installation, clean the inner side of the outer tire to avoid the sharp objects of sand and gravel remaining in the outer tire from piercing the inner tube.
2. It is normal for the new inner tube to be inflated unevenly because the rubber of the inner tube is different in thickness, and the valve will be thicker. When the pressure is the same, the expansion size is also different. The following can be used normally, and it is not a quality problem.
3. Due to improper installation, the inner tube is damaged, and there are non-quality problems such as air leakage after use, which cannot be returned.
4. To ensure the service life, please do not expose it to the sun for a long time.
5. The inner tube is a consumable item. If you encounter problems within 7 days of receiving the goods, please contact us in time.
