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Enjoy free standard shipping on orders over $99 AUD across Australia for eligible products.
Most orders are dispatched from our Melbourne warehouse within 2 business days.
Note: some products may be shipped from our international warehouses depending on stock availability, which may result in longer delivery times.
For oversized or heavy items, additional shipping fees may apply due to increased transportation costs. Any applicable shipping charges will be shown at checkout before payment.
We offer a 14-day easy return and exchange policy from the date you receive your order.
To be eligible for a return, items must be:
If your item arrives damaged, defective, or incorrect, ROCKBROS will cover the return shipping costs.
For change of mind, incorrect size, or personal preference returns, customers are responsible for return shipping fees.
Please inspect your order within 72 hours of delivery and contact our customer support team if there are any issues.
Before returning any item, please contact us first to receive return instructions. Returns sent without prior approval may not be accepted.
Once we receive and inspect your return, refunds will be processed within 5–10 business days.
For any questions, please contact:
Every ROCKBROS product is backed by a 12-month warranty for your peace of mind.
If your product experiences a manufacturing defect or quality issue under normal use, our Australian support team will help arrange a suitable solution.

The ROCKBROS Deluxe Bicycle Pannier Bike Bag with Expandable Compartments is an ideal riding partner, catering to long weekend riders, bike enthusiasts, and daily commuters alike. Featuring protective compartments, including extendable side pockets for additional storage, it boasts a durable carbon-leather composite that's waterproof and secure, ensuring the safety of your riding gear and valuables.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag with Expandable Compartments offers a spacious bag design to transport your biking essentials and valuables during your weekend adventures and daily commutes. Crafted from a waterproof carbon-leather composite, the bag design is complemented by extendable side compartments, ensuring ample space for larger items and ensuring that ROCKBROS has your adventure needs covered. Plus, it comes with a rear water bottle holder for extended rides and a top drawstring strap with a mesh pocket for supplementary storage.
Additionally, the bag features adaptable interior dividers, easily accommodating gear of diverse shapes and sizes.
The removable inner padding effectively absorbs shocks during rides, keeping all your gear safe and secure, even on the bumpiest rides.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag has a four-strap design that can be fastened to your bike rack within seconds. The incorporation of these four straps guarantees minimal bag movement while you're navigating the road.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag has two shoulder straps and can transform into a practical messenger bag for added versatility.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag with Expandable Compartments is an ideal riding partner, catering to long weekend riders, bike enthusiasts, and daily commuters alike. Featuring protective compartments, including extendable side pockets for additional storage, it boasts a durable carbon-leather composite that's waterproof and secure, ensuring the safety of your riding gear and valuables.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag with Expandable Compartments offers a spacious bag design to transport your biking essentials and valuables during your weekend adventures and daily commutes. Crafted from a waterproof carbon-leather composite, the bag design is complemented by extendable side compartments, ensuring ample space for larger items and ensuring that ROCKBROS has your adventure needs covered. Plus, it comes with a rear water bottle holder for extended rides and a top drawstring strap with a mesh pocket for supplementary storage.
Additionally, the bag features adaptable interior dividers, easily accommodating gear of diverse shapes and sizes.
The removable inner padding effectively absorbs shocks during rides, keeping all your gear safe and secure, even on the bumpiest rides.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag has a four-strap design that can be fastened to your bike rack within seconds. The incorporation of these four straps guarantees minimal bag movement while you're navigating the road.
The ROCKBROS Deluxe Bicycle Pannier Bike Bag has two shoulder straps and can transform into a practical messenger bag for added versatility.